1. INTRODUCTION
Estrelas e Caravelas, Unipessoal, Lda (operating under the brands Skipper and Skipper Portugal) appreciates your business and trust. We are a Portugal-based company providing yacht charter services and associated online experiences. Please read this Privacy Policy carefully. By using our services or accessing our websites, you agree to the terms outlined in this document.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are a Portugal-based company and operate web servers hosted in Germany. Our hosting provider, Hetzner Online GmbH, adheres to the EU’s GDPR requirements, ensuring your data is securely stored and compliant. For more information, see Hetzner Data Privacy Policy.
REGISTRATION DATA
If you register on our website(s), we store your chosen username, email address, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except your username). Website administrators can also access and manage this information.
PURCHASE DATA
If you make a booking or purchase services on our website(s), we store relevant transaction data, including the products or services purchased, payment details (processed securely by third-party payment processors), and associated user data. This is required to provide you with our services, booking confirmations, and customer support.
SUPPORT DATA
If you contact us for support via our website or other channels, your support request, including the data you provide, will be stored securely and used only for providing assistance.
COMMENTS
When you leave comments on our website(s), we collect the data shown in the comments form, your IP address, and browser user agent string to help detect and prevent spam.
CONTACT FORM
Information submitted through contact forms on our site is sent to our company email hosted by MXRoute (Taylor Routing). These submissions are only kept for customer service purposes and are never used for marketing or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics to monitor anonymous site usage patterns. No personally identifiable information is stored through this tool. You may opt out of Google Analytics tracking by using this link: Google Analytics Opt-out.
CASES FOR USING PERSONAL DATA
We use your personal information for the following purposes:
User verification/identification during website usage.
Providing technical and customer support.
Sending important updates about our services.
Monitoring accounts to prevent fraud and ensure security.
Personalizing your experience on our websites.
Ensuring smooth operation of our websites and services.
3. EMBEDDED CONTENT
Our websites may include embedded content, such as YouTube videos. Embedded content from other websites behaves as if you visited the external site and may collect your data. Please review their respective privacy policies:
Facebook: Facebook Privacy Policy
Twitter: Twitter Privacy Policy
YouTube: YouTube Privacy Policy
4. COOKIES
Our sites use cookies to enhance user experience:
NECESSARY COOKIES (ALL SITE VISITORS)
cfduid: Used for CDN (Cloudflare) security purposes.PHPSESSID: Identifies your session on our site.
NECESSARY COOKIES (FOR LOGGED-IN USERS)
wp-auth,wordpress_logged_in_{hash},wordpress_test_cookie,wp-settings-{UID},wp-settings-time-{UID}: Used by WordPress to manage user sessions and customize the interface.
You may disable cookies via your browser settings.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client, we do not retain personal data about you.
If you are a registered user or customer, your data may be accessed by:
Our system administrators.
Our customer support team when necessary.
6. THIRD-PARTY ACCESS TO YOUR DATA
We do not share your data with third parties except as required to provide core services:
Payment processors (for processing transactions).
Hosting and email providers (Hetzner, MXRoute).
Analytics tools (Google Analytics).
These providers adhere to GDPR-compliant policies.
7. HOW LONG WE RETAIN YOUR DATA
Data related to bookings, transactions, and support requests are retained as necessary for administrative, legal, or business purposes. You may request deletion of your data as described below.
8. SECURITY MEASURES
We use SSL/HTTPS encryption across our websites to secure data transmission.
In the event of a data breach, we will notify affected users and take necessary measures to protect their data.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
You may request:
An exported file of the personal data we hold about you.
Deletion of your personal data (subject to legal obligations).
Please note: If you request full data deletion, we may no longer be able to provide services to you.
GDPR RIGHTS
As a company serving EU residents, we fully comply with GDPR standards. For details about your rights, see the EU GDPR Information Portal.
10. THIRD-PARTY WEBSITES
Our websites may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their respective privacy policies before engaging with them.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
We may release your personal information when required to do so by law, or when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our terms, or protect our rights or others’ safety.
12. AMENDMENTS
We may update this Privacy Policy from time to time. Updated versions will be posted on our websites, and you may be required to accept changes to continue using our services.
